The learning curve for Central Service professionals is steep and ever-changing, and the demands placed on them ever-growing. The CIS exam will test your proficiency in the identification and cleaning of medical instruments, and upon completing and passing the exam you https://remotemode.net/ will hold the designation of Certified Instrument Specialist . Certified Network Computer Technicians are expected to obtain knowledge of computer electronics basic concepts, Internet and networking technology applicable to various areas of the computer industry.

• The Security5 Certification is the entry level for anyone interested in learning computer networking and security basics.
• Accredited and recognized as the gold standard throughout the industry, all HDI courses and certification exams are based on and developed from the HDI certification standards.
• You’ve decided that it’s time to advance your career and get off the help desk.
• Community use cases, case studies and eBooks on best practices, and tools and workflows to help you work at the speed of sight.
• At $99 per course, the Microsoft IT Support certification is a training program based on Microsoft’s product suite..

You can also buy a hard copy certificate which will be delivered at your physical address within days of passing the exam. This article provides an overview of the top certifications available for help desk administrators and explains their benefits. The cost of the HDI-CSR certification program varies depending on location and other factors, but typically ranges from $1,000 to $2,000 USD. The cost of the CompTIA A+ certification varies depending on where you take the exam. Generally speaking, it costs around $200 per exam or $400 for both exams. The article reviews some of the top certifications for Help Desks and explains how they can contribute to a help desk’s career, helping them become more successful.

Customer Service: Problem Solving and Troubleshooting

Once you have registered for an exam, you will need to purchase a voucher from Microsoft in order to take the exam. The cost of a voucher varies depending on the type of exam you are taking; however, most vouchers cost around $100 USD. Here’s our list of the best certifications available to Help Desks today. Learn how to deploy and manage all aspects of Active Directory, help desk certifications Group Policy, DNS and many more technologies… With the combination of the Google IT Support Professional Certificate and the CompTIA A+ certification, Google and CompTIA have teamed forces to assist people entering into IT. Some help desk qualifications can also help you prepare for specific customer situations, such as to request overflows or malware attacks.

Furthermore, it dissects suitable methods to deal with hardware and network problems of connectivity. The training ends with lessons on how to secure your network against cyber malware and fraud. Employment of help desk technicians and computer support specialists is expected to increase by 9% from 2020 to 2030, just about inline with the 8% average for all occupations. Demand for help desk technicians will rise as organizations continue to implement the latest and greatest computer systems to reduce long-term costs and foster a competitive advantage. However, job growth for help desk technicians will be tempered as cloud computing continues to increase the productivity of technical support solutions, thus requiring less man-hours and personnel to accomplish the same tasks. The HDI Customer Service Representative certification (HDI-CSR) is a multipurpose curriculum with entry-level, intermediate, and expert tactics for a variety of IT expertise levels.

Subject Matter Expert Contributor

It is also worth noting that the VCA is NOT a prerequisite for the VMware Certified Professional exam. If you’re on the fence and want some more information, check out our Complete VMware Certification Guide. To help jump start your journey, we’ve put together this list of the five best certifications to get you off the help desk.

• Overall, obtaining a help desk certificate is an excellent way to set yourself apart from other job candidates and demonstrate your commitment to providing quality customer service.
• The Microsoft IT Support certification aids in the understanding of Microsoft products by new IT professionals.
• Furthermore, it dissects suitable methods to deal with hardware and network problems of connectivity.
• Any person interested in expanding their knowledge in Help Desk, whether new to the subject, experienced, team managers, or supervisors.

You will learn this program with Google certified instructors from top organizations and universities. With the help of this IT help desk certification, you can land entry-level IT positions. In this program, you will train with interactive textbooks and pre-recorded videos. Once you have decided on the certification and certification track, simply register for the desired exam. In this post, we put together a list of the best Help Desk certifications that are currently available online, featuring both paid and free options. When a course is complete, reps receive credible certifications symbolizing their mastery of help desk software.

Google IT Support

So, learners can now earn up to 12 college credits for completing the program. This opens up additional pathways to help learners get the degree they need to move beyond the entry-level job and advance their IT career into more senior, higher-paying positions. Information Technology Infrastructure Library Foundation is one of the ITIL help desk certifications. Those who take the ITIL Foundation certification exam must understand the principles and best practices of ITIL 4.